Return & Refund Policy
We value your satisfaction and aim to make returns and refunds simple and fair.
You can request a return if:
- The product is damaged, defective, or faulty.
- The product does not match the description.
- The wrong product was delivered.
Conditions:
- • Return requests must be made within 7 days of delivery (unless otherwise specified).
- • The product must be unused, in original condition, and include all original packaging, accessories, and documents.
Note: Certain items (like perishable goods, personal care, or intimate apparel) may not be eligible for return due to hygiene reasons.
- 1Log in to your EezzyMart account and go to Orders > Return/Exchange.
- 2Select the product and provide the reason for return.
- 3Our support team will review your request and give return pickup or drop instructions.
- 4Once received and inspected, your refund will be processed.
Refunds are issued to the original payment method within 7–10 business days after we receive and approve the returned item.
Cash on Delivery (COD)
Refunds will be made via bank transfer, mobile banking, or as store credit.
Delivery Charges
Non-refundable unless the item was defective, damaged, or incorrect.
If you receive a defective or wrong product, you can request an exchange instead of a refund.
Exchanges depend on stock availability. If the replacement isn't available, a full refund will be issued.
Orders can be cancelled before shipment via your account or by contacting support.
Once shipped, cancellation isn't possible — but you can initiate a return after delivery.
If your product is damaged or faulty, notify us immediately with photos of the issue.
We'll arrange a replacement or full refund, including applicable delivery charges.
The following items are non-returnable unless defective:
These exclusions will always be mentioned on the product page.
Need Help with a Return?
Our support team is here to help. Reach out to us and we'll guide you through the process.